Cancellation, Rescheduling, & No-Show Policy
Of course, everyone’s time is very valuable! And, recognizing that appointment times are limited, we kindly ask that you give at least 24 hours notice if you are not able to keep your appointment.
A credit card is required to be left on file in order to hold your appointment time. This is to protect my time against no-shows and late cancellations. I understand that life happens, and I am happy to work with you via proper communication. Let's be respectful of everyone's time!
These are typical, industry-wide policies. Nowadays, most salons or doctors' offices of any sort require a deposit or a card on file to book an appointment (most permanent makeup salons require a deposit in order to book). Your credit card information is encrypted through my payment processor so your information is safe. I use Square just like the majority of other retailers.
Any appointments that are cancelled or rescheduled with less than 24 hours notice will be responsible for a booking fee that is 50% of the treatment value since the salon can not re-book this appointment time. If you miss a consultation, you will be charged $25. If you miss your permanent makeup touch up appointment, you will be charged a $50 booking fee since I cannot re-book this time. If you reschedule within 7 business days, we will apply it towards your appointment of same or greater value. If you miss your 2nd appointment, you will be responsible for 100% of the treatment value. If Nicole scheduled your appointment for you with no card on file, you will be required to pay 50% of the treatment value as a booking fee to reschedule any permanent makeup or cosmetic tattoo appointment which will be applied to your appointment. Booking fees are NON-REFUNDABLE.
If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service and we may need to reschedule and you may be required to pay another booking fee.
Please call or text if it is impossible for you to keep your appointment and I will do my best to work with you. Communication is KEY!
Permanent Makeup Touch-Up Appointments:
Your 6-8 week touch up perfecting session is REQUIRED. If more than 10 weeks have passed, you may be required to pay an additional cost.
YOU CAN NOT RECEIVE PERMANENT COSMETICS IF YOU:
Are under 18 years of age
Are currently using Accutane or have used Accutane within the past year
Have a freshly tanned/sunburned face
Have rosacea on the brow area
Are currently undergoing cancer treatment
Had Botox or fillers in brow area within past 4 weeks. Please schedule your Botox appointment first, then your powder brow session at least 4 weeks after.
For eyeliner and lash line enhancements, you MUST not have used any growth serums in the last 6 months (NO EXCEPTIONS - this can cause the pigment to migrate). All lash extensions must be professionally removed before your session as all the lash glue must be removed.
Due to safety and insurance, we do not allow children or extra guests to join you at your appointment. As a service provider, Nicole aims to give you her undivided attention to ensure you have the best experience at the salon where you can just sit back and relax. You will be asked to reschedule if you bring guests with you.